AlpinRes can help you from afar.
First, make an appointment (date / time) with us. Both sides (you and we) are sitting in front of the computer with phone access. When the phone connection is available, we connect our computers (we'll explain that on the phone), so that we can see on your screen and can help you or answer your questions.

Install this before the free and secure remote control software TeamViewer on your computer:
http://www.teamviewer.com